Process Optimisation

Five real cases on doing more with fewer steps

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The highlights on optimising internal processes

An afternoon devoted to the internal processes that weigh most on daily work in the stores: opening and closing the venue, till reconciliation, handling of support tickets and restocking.

Five teams present the before and after of their improvements, with verified figures: till closing times cut by 30%, 2 hours a week freed up for every manager and support tickets solved at first contact in 78% of cases.
Date & Time
Monday, January 12, 2026
Start - 11:00 AM (Europe/Rome)
Wednesday, January 14, 2026
End - 11:00 AM (Europe/Rome)
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